Return & Exchanges Policy

At JNCO, we want you to be completely satisfied with your JNCO Jeans purchase. We understand that sometimes things don’t go as planned, and you may need to return or exchange an item. Our Return & Exchanges Policy is designed to make this process as smooth and hassle-free as possible.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be in its original condition. This means it should be unworn, unwashed, and with all tags attached. If your item arrives damaged, defective, or incorrect, please contact our customer service team immediately so we can assist you with a prompt resolution.

How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

1. Contact Us: Reach out to our customer service team via [email/contact form] within 30 days of receiving your order. Please provide your order number and a brief explanation of why you would like to return or exchange the item.
2. Receive a Return Authorization: Once we review your request, we will provide you with a Return Authorization (RA) number and instructions on how to send your item back to us. Please note that returns sent without an RA number will not be accepted.
3. Ship Your Item: Carefully package the item(s) you wish to return or exchange, including a copy of your RA number inside the package. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit.

Processing Your Return or Exchange

Once we receive your returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will process your refund or exchange within 7-10 business days.

• Refunds: Refunds will be issued to your original payment method. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
• Exchanges: If you are exchanging an item, we will ship the new item to you as soon as possible. If the item you requested in exchange is out of stock, we will notify you and provide alternative options or a refund.

Return Shipping Costs

• Domestic Returns: If the return is due to an error on our part (e.g., you received the wrong item or a defective product), we will cover the return shipping costs. For all other returns, the customer is responsible for the return shipping fees.
• International Returns: Customers outside of the United States are responsible for return shipping costs unless the return is due to our error.

Final Sale Items

Please note that certain items, such as final sale or clearance products, are not eligible for returns or exchanges. These items will be clearly marked on our website, so please review the product description carefully before making a purchase.

Contact Us

If you have any questions about our Return & Exchanges Policy, please don’t hesitate to contact us at [Your Contact Information]. We’re here to help and ensure you have a positive shopping experience with JNCO Jeans.